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COLBEAUnit 27, 1 George Williams WayColchester,Essex, CO1 2JSTel: 01206 890896
The Data Protection Act (DPA) provides a framework which governs the processing of information that identifies living individuals.
Processing includes holding, obtaining, recording, using and disclosing of information and the Act applies to all forms of media, including paper and images.
It applies to confidential patient information but is far wider in its scope, e.g. it also covers personnel records.
The DPA provides a legal pathway and timetable for the disclosure of personal information to the data subject (e.g. Health record to a patient, personal file to an employee).
Whilst the DPA applies to both patient and employee information, the Confidentiality Code of Practice (COP) applies only to the patient information.
The COP incorporates the requirements of the DPA and other relevant legislation together with the recommendations of the Caldicott report and medical ethical considerations, in some cases extending statutory requirements and provides detailed specific guidance.
The GPPC is committed to equal opportunities and to building a valued workforce whose diversity reflects our community.
Our Equality and Diversity Policy takes into account all current UK and EU legislation and guidelines, including codes of practice from the Equality and Human Rights Commission.
This Equality and Diversity Policy has been written in accordance with current best practice and has been updated in line with the Equality Act 2010.
Under the Equality Act 2010, it is against the law for a company to discriminate against anyone on the grounds of colour, age, sex, race / nationality – including citizenship – ethnic or national origins, marital status, civil partnership, disability, sexual orientation, any religion, or religious or philosophical belief.
It is also possible for employees to claim for discrimination on a combination of two of these grounds. Similarly if employees discriminate against a colleague or patient, the Company could be held vicariously liable for their acts, and be responsible for paying the compensation or damages to the victim of the discrimination.
If the Company can prove that is has done all that was reasonable to prevent the discriminatory acts from occurring then its liability can be reduced or entirely eliminated. Having an equal opportunities policy, and apprising all staff of its existence is one of the things a reasonable employer should do
The Company has the following policies in place:-
The Company is committed to developing and maintaining a safe and secure environment, for its staff and visitors and has a duty to take all reasonable steps to protect and support its staff.
Violent and abusive behaviour includes bullying and / or harassment of any description. Violent or abusive by our staff or visitors is not tolerated and decisive action will be taken to protect staff and visitors.
All violent adverse incidents are reported, investigated and appropriate remedial action is taken. When a clinical risk/incident is reported, a risk assessment will be undertaken.
Please click here to complete the Patient Satisfaction Survey
Please click here to take our Friends and Family Test
If you would like to share your comments with the group on any of the improvements made to this service and how this has improved your experience when giving blood, please complete and return the attached leaflet.
You can submit our feedback online via this form alternatively you can download the document below.
If you wish to make a formal complaint please let us know as soon as possible, ideally within a matter of days in writing or email. This will enable the Company to get a clear picture of the circumstances surrounding the complaint.
The complaint will be dealt with by the Companies Operations Director and will be treated in the strictest confidence.
You will receive an acknowledgement of your complaint within 3 working days by your preferred method of telephone, written or email with the name and contact details of the GPPC Operations Director.
The Company will arrange a meeting with you at a time and location convenient to you to discuss the manner in which the complaint is going to be investigated and the timescale for this to be completed. Ascertain the full circumstances of the complaint and:
The GPPC will investigate the complaint speedily and efficiently as far as reasonably practicable, keep the complainant informed of the progress of the investigation. The complaint will be investigated and a full response sent within a 6 months period.
Period of time within which a complaint can be made:
If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:
For further information please download our Complaints Leaflet
The Rheumatoid Arthritis Support Network (RASN) www.rheumatoidarthritis.org is dedicated to providing up-to-date information and resources for rheumatoid arthritis patients. Our goal is simple. We want RA patients to know their options and fully understand their diagnosis. You can take steps, right now, to improve symptoms and your quality of life