Patient Satisfaction Survey

How are We doing?

Please take a few minutes to fill out this survey on the timeliness and quality of the service you received today. Your answers will be kept confidential. Thank you for your participation.

General Patient Satisfaction

1. How would you rate the number of appointments (or walk-in service) that are available at both your GP Surgery and at alternative nearby surgeries? *
2. If you are unable to get an appointment at your local GP Surgery, at a specific time or day of your choice what would you do? *

Your Appointment

3. How long ago did you make this appointment (excluding weekends and bank holidays)? *
4. If your appointment was booked more than 7 days ago, were you offered an appointment within the next 5 working days but you choose to book in advance *
5. How convenient were the time slots offered to you?
6. Would you have preferred an alternative time for your appointment?
8. Was your blood test for a child under the age of 12?

Day of Your Appointment

9. Who took your blood test for you today? *
10. Did the clinician wear protective gloves?
11. How would you rate the courtesy of the reception staff? *
12. How would you rate your experience in having your blood test today? *
13. How likely are you to recommend our service to friends and family if they needed similar care or treatment? *